Privacy Policy

1.1 Data Protection

Premier Retirement Services (a division of JLT Benefit Solutions Ltd) complies with and is registered under the data protection laws in the United Kingdom and takes all reasonable care to prevent any unauthorised access to your personal data.

We respect the privacy of every individual who visits our site and have developed this policy because we want you to feel confident about the privacy and security of your personal information.

We follow strict security procedures in the storage and disclosure of your information as required by law under the Data Protection Act.

1.2 What is deemed Personal Data?

Personal Data means any information about you which is personally identifiable which may include (but might not be limited to) your name, age, gender, address, telephone number, email address, financial details, and any other information from which you can be identified and which you may disclose to us or otherwise via the website at any time.

We will also in some circumstances be required to collect what is deemed to be Personal Sensitive Data.

This data such as health and medical details is required in order for us to provide you with an enhanced annuity quotation.

1.3 When and how we may use both your Personal Data and Personal Sensitive Data

We use your personal data to manage our relationship with you, to be able to provide the annuity comparison service and for customer service purposes.

By providing us with both your Personal Data and Personal Sensitive Data via the website you are giving us permission to process that data for the purposes set out in this Privacy Policy.

We will never pass your details to a third party for the purposes of marketing.

Notification of Changes

If we decide to change our Privacy Policy, we will post those changes on this page and may place notices on other page of our Website, so that you are aware of the information we collect and how we use it at all times.

Continued use of the Website will signify that you agree to any such changes.

If at any point we decide to use or disclose information we have collected in a manner different from that stated at the time it was collected, we will notify you.

The Annuity Comparison Service
 

In order to get you the most accurate annuity quotation we need to share information about you, including Personal Data and Personal Sensitive Data, with our chosen quotation data aggregator 'The Exchange' and with our administrators, just Retirement Solutions Limited.

Specifically Premier Retirement Services may use your information to:-
• Manage our ongoing relationship with you.
• Offer you other suitable products and services by letter, telephone and email.
• Invite you to take part in customer research, potentially using specialist market research companies.

If you want to change your marketing communication preferences then contact us and we will amend our records accordingly.

Cookies

We use Cookies to help optimise the online services we provide to you. Cookies are small pieces of information which your browser can store on behalf of a website. If you're not logged in, this is all anonymous and we don't track who you are.

In the areas where you have logged on, we obviously know you and track what you do, both for security and so that we can improve the services we offer.

Premier Retirement Services will use this information for detailed analysis of the website to improve the way the site works. In some areas of our site, we ask your browser to store a cookie for us.

This means we can track you as an individual, make decisions like what questions to ask you next, and to make sure that you're logged in correctly. To help us identify repeat visits from the same computer we also issue cookies that don't get deleted.

If you refuse this cookie the site will continue to work unaffected. You can set up your web browser to inform you when cookies are set or to prevent cookies from being set.

If your browser doesn't accept the cookies this may affect your experience of using the site. Please Contact us on to discuss any concerns.

1.4 Monitoring our communications

We may monitor or record your calls, emails, text messages and other communications in accordance with UK law, and in particular for business purposes such as:

• quality control and training
• processing necessary for the entering into or the performance of a contract
• to prevent unauthorised use of our telecommunications systems and web sites and/or services
• to ensure effective systems operation
• to meet any legal obligation
• in your vital interests
• in order to prevent or detect crime
• the legitimate interests of the data controller

Please visit the following websites for further information:
www.informationcommissioner.gov.uk
www.berr.gov.uk 

1.5 Your rights to your personal data

If you would like to know what personal information we hold about you, we will provide you with this data on request.

If any information held is inaccurate, we will make the necessary amendments and confirm to you that these have been made.

If you wish to make a request under the terms of the Data Protection Act, for the personal information we hold about you, please write to us at the below address:

Data Protection Officer
Premier Retirement Services
Central Court
1b Knoll Rise
Orpington
Kent
BR6 0JA
 

The annuity panel providers and quotation data aggregator will be data controllers in relation to your personal information, and you have the same rights to know what information they hold about you as you do about the information we hold.